Hotel help, answered.

Open Find My Trip and enter the Trip ID and email address used for the reservation. These details are normally included in your confirmation email.

Check the confirmation email sent after booking. Search the inbox used at checkout for the hotel name, itinerary or Trip ID, and check the spam or junk folder if it is missing.

Allow a few minutes, then check spam or junk folders and confirm that you are checking the email used during checkout. If it is still missing, contact support with the hotel name, stay dates and traveler name.

A reservation facilitated through a partner such as Agoda.com or Booking.com may generate an additional partner itinerary for the same booking. Compare the hotel, dates and traveler details before taking action.

Usually, yes. Enter the actual traveler as the guest and the payer under billing details. The traveler must meet the property’s minimum check-in age and identification requirements. Confirm the hotel’s policy before booking.

The booking flow generally supports up to nine rooms with the same dates. Larger or more complex bookings may need separate reservations. Each room should use the correct lead guest name.

Same-day availability depends on the property and local time. Carefully review the displayed check-in date and contact the hotel if you expect to arrive after midnight.

Changes and cancellations depend on the policy attached to the rate you selected. Open Find My Trip to review the options available for your reservation or contact support for help.

Review the cancellation policy first. Some details cannot be edited after confirmation, so cancellation and rebooking may be required. Any penalty depends on the rate rules shown before purchase.

You may need to create a separate reservation for additional rooms or nights. The same room, room type or rate cannot be guaranteed for the added dates.

A non-refundable rate normally cannot be cancelled for a refund after booking. Read the exact policy on your confirmation because property and rate rules vary.

Timing varies by the reservation, payment method, partner and card issuer. After a refund is approved, your bank may need additional processing time. Contact support if the expected credit has not appeared.

Name changes depend on the property and booking rules and may not be possible online. Contact support before arrival; do not assume the hotel can accept a different guest without approval.

The checkout page shows the room price and the taxes and fees collected with the reservation. A property may separately collect mandatory fees or optional incidentals when disclosed. Review the final price details before paying.

Hotel prices and room availability can change until a reservation is completed. Dates, occupancy, room type, currency and cancellation terms can also produce different totals.

Many properties require a valid card for incidentals even when the room is prepaid. Deposit amounts and accepted payment methods are set by the hotel, so contact the property directly if you need confirmation.

The currency selector helps you view prices in a preferred currency. Your card issuer may apply its own conversion rate or foreign transaction fee, and the charged currency is shown during checkout.

One amount may be a temporary authorization or hotel incidental hold rather than a completed charge. Compare the merchant name and status on your statement, then contact your card issuer and booking support if you do not recognize an amount.

Contact the card issuer immediately using the number on the back of your card. Then contact booking support with the reservation details, but never send a full card number by email or chat.

Bring the confirmation or Trip ID, a government-issued photo ID accepted at the destination, and the payment card required by the property. The lead guest name should match the identification.

Contact the hotel directly as soon as possible, especially if arrival will be after midnight. The hotel phone number is normally included in your confirmation.

Select a room with the preferred bed type when available. Other bedding or room-location requests are subject to hotel availability and should be confirmed directly with the property.

Review the room’s accessibility details before booking and contact the hotel directly to confirm that your specific needs can be met. If the confirmed property cannot accommodate a documented need, contact support promptly.

Only if the selected room and rate details say so. Breakfast and parking rules can vary by room type and stay date, and the property may collect a separate parking fee.

Use the pet-friendly filter when available, then review the property details and contact the hotel before booking. Size limits, restricted areas, deposits and nightly pet fees may apply.

Contact the hotel after booking. Availability, fire-safety limits and fees are controlled by the property and cannot be guaranteed by a general search listing.

You can search without an account. If guest checkout is offered, keep the confirmation email and Trip ID because they are needed to retrieve the reservation.

Open Log In / Sign Up, choose Forgot password, and enter the email associated with your account. Check the spam folder if the reset message does not arrive.

Check the email spelling and password, then try the password reset option. If your account still cannot be accessed, use the Support page for assistance.

Properties use each child’s age to determine occupancy, available room types and any additional charge. Enter the age each child will be on the check-in date.

Choose Hotels near me, allow location access when your browser asks, then select dates. Your browser shares an approximate location only after permission is granted.

Yes. Search by city, destination or property and review passport, visa, minimum-age, tax and payment requirements for the destination before booking.

Use the Support page or call +1 877-477-7441 in the US and Canada. From other locations, call +1 203-212-9215. Carrier or international calling charges may apply.

Have your Trip ID or itinerary number, booking email, traveler name, hotel name and stay dates ready. Do not send full payment card details.

Show the confirmation and ask the front desk to search by the lead guest name and partner confirmation number. If it is still missing, contact booking support immediately and keep receipts for any approved replacement arrangements.

For room access, cleanliness, amenities or another on-property issue, contact the hotel front desk first so it has a chance to help. Contact booking support when the issue concerns the reservation or booked terms.

A partner may issue its own itinerary for the same reservation. Start with Find My Trip. If necessary, use the support link included in the partner confirmation and avoid submitting duplicate cancellation requests.

For an immediate safety or medical emergency, contact local emergency services and hotel staff. Reservation support is not an emergency response service.