Privacy Policy

1. Introduction

BusinessHotels.com (“BusinessHotels,” “we,” “us,” or “our”) provides hotel search, hotel rate discovery, reservation links, booking information, hotel images, hotel content, availability data, pricing information, and related travel reservation services.

The underlying website for https://businesshotels.com, including hotel inventory, rates, technology, booking functionality, reservation services, customer support, hotel images, hotel descriptions, property data, availability, pricing, and related travel content, may be powered, supplied, or supported by third-party travel providers and suppliers, including Priceline Partner Solutions (“PPS”), a subsidiary of Priceline.com LLC (“Priceline”), as well as affiliated or related booking suppliers such as Booking.com, Agoda, hotels, payment processors, travel technology providers, and other reservation service partners.

This Privacy & Cookies Policy explains how BusinessHotels.com and its travel reservation partners may collect, use, share, store, protect, and process Personal Data when providing hotel search, travel reservation services, booking links, customer support, fraud prevention, payment processing, analytics, website functionality, advertising, and related services through BusinessHotels.com.

When you search for hotels, view rates, click booking links, submit reservation information, contact support, or interact with partner-powered booking services, your information may be shared with the applicable travel suppliers, booking providers, hotels, payment processors, customer support providers, fraud-prevention vendors, analytics providers, and technology partners as necessary to operate the service, complete transactions, verify availability, provide customer assistance, prevent misuse, and comply with legal obligations.

BusinessHotels.com does not independently control all hotel inventory, rates, taxes, fees, availability, cancellation rules, images, property descriptions, room details, supplier content, payment processing, or fulfillment services provided by third-party suppliers. Such information and services may be supplied by Priceline, PPS, Booking.com, Agoda, hotels, or other travel partners, and may be subject to their own terms, privacy policies, support procedures, and booking conditions.

By visiting or using BusinessHotels.com, you acknowledge that you have read and understood this Privacy Policy and that Personal Data may be processed and shared as described in this policy in order to provide hotel search, reservation, payment, support, technology, security, analytics, and related travel services.

2. Summary of Key Issues

3. Information We Collect

In order to provide online hotel search, reservation, and travel services, we may collect Personal Data. Personal Data means information that identifies, relates to, describes, or could reasonably be linked to an individual.

If you purchase services for other travelers or travel companions, you must ensure that you have the right to provide their Personal Data and that those travelers understand how their information may be used to fulfill the requested service.

4. How We Use Your Information

We use Personal Data to provide services, make hotel search and booking easier, improve the website, contact users about services, protect against fraud, and comply with applicable legal obligations.

• To search for hotel rates, availability, taxes, fees, and reservation options.
• To facilitate hotel bookings and related travel services.
• To process transactions and reservation requests.
• To provide customer support and booking assistance.
• To remember preferences and improve website speed and functionality.
• To personalize content, search results, and offers.
• To detect, prevent, and investigate fraud, misuse, scraping, security incidents, or illegal activity.
• To analyze website usage and improve products, services, and features.
• To comply with recordkeeping, tax, accounting, legal, and regulatory obligations.

Where a legal basis is required, we process Personal Data as necessary to perform a transaction, comply with legal obligations, based on consent where required, or for legitimate business interests such as service improvement, marketing, analytics, fraud prevention, and security.

Not providing certain Personal Data may prevent us or our booking partners from providing requested hotel search, reservation, payment, customer support, or transaction services.

5. Reservations, Inventory, Content, and Services Provided by Booking Partners

BusinessHotels.com works with third-party travel suppliers and technology providers to display hotel inventory, rates, room availability, property content, images, descriptions, amenities, taxes, fees, cancellation policies, booking links, reservation services, payment processing, and customer support.

Our primary travel reservation suppliers may include Priceline Partner Solutions (“PPS”), Priceline.com LLC, Booking.com, Agoda, hotels, hotel chains, payment processors, fraud-prevention vendors, customer support providers, data suppliers, and other travel technology partners.

When you proceed with a hotel search, booking inquiry, reservation, payment, cancellation request, support request, or other travel-related service, BusinessHotels.com may share Personal Data and transaction-related information with the applicable suppliers and service providers. This may include your name, contact information, travel dates, destination, hotel selection, guest details, payment-related information, IP address, device data, booking reference, support communications, and other information needed to complete or support the requested service.

Third-party suppliers may independently process information under their own privacy policies, terms of service, booking conditions, cancellation rules, data-retention practices, and customer support procedures. BusinessHotels.com is not responsible for the independent privacy, security, content, pricing, inventory, booking, payment, support, or fulfillment practices of third-party suppliers, hotels, or booking partners.

6. How We Share Personal Data

We share Personal Data only as described in this Privacy Policy, as authorized by you, as necessary to provide requested services, or as required or permitted by law.

Suppliers

We may share Personal Data with hotels, travel suppliers, reservation systems, and other parties involved in fulfilling a hotel reservation or related travel service.

Corporate Family and Travel Group Companies

Where applicable through partner-powered booking services, information may be shared with affiliated travel companies for reservation management, integrated services, customer support, fraud prevention, compliance, analytics, and service improvement.

Business Partners

We may work with business partners to provide certain services. In some cases, you may transact directly with a business partner, and that partner may process your information according to its own privacy policy.

Agents, Vendors, and Service Providers

We may share information with companies that support website operations, email delivery, analytics, marketing, credit card processing, customer service, fraud prevention, hosting, security, and technical support.

Business Transfers

If BusinessHotels.com or related business assets are involved in a merger, acquisition, restructuring, sale, or transfer, Personal Data may be transferred as part of that transaction.

Compliance, Fraud Prevention, and Legal Requests

We may disclose Personal Data to comply with applicable law, legal process, court orders, regulatory requests, enforce terms, investigate fraud or misuse, protect rights, protect users, or maintain website security.

Corporate Affiliates and Related Travel Companies

BusinessHotels.com and its travel reservation partners may share information with affiliates, subsidiaries, parent companies, technology providers, reservation systems, and related travel companies for operational purposes including reservation management, integrated services, payment processing, customer support, fraud prevention, analytics, service improvements, marketing where permitted, and legal compliance.

Fraud Prevention and Security Providers

To protect users, reservations, transactions, and our services, we may disclose information to fraud-prevention providers, security services, payment verification services, risk-management providers, and technology vendors that help identify suspicious activity, abuse, scraping, unauthorized access attempts, payment risks, or other harmful activities.

Future Business Transfers

BusinessHotels.com and its related services may evolve over time. In connection with mergers, acquisitions, restructuring, financing transactions, asset sales, corporate reorganizations, or similar business activities, Personal Data may be transferred as part of the transaction. Any acquiring entity would generally be expected to honor the commitments described in this Privacy Policy or provide legally required notice of material changes.

No Sale of Personal Information for Direct Compensation

BusinessHotels.com does not sell Personal Data directly for monetary compensation. However, certain disclosures involving advertising technologies, analytics providers, or cross-context behavioral advertising may be considered "sharing" or "sale" under certain privacy laws.

7. Marketing and Communication Choices

You may choose not to provide certain Personal Data; however, doing so may prevent us or our partners from providing requested information, reservation services, or transactions.

You may opt out of promotional emails by using the unsubscribe link included in marketing communications. Even if you opt out of marketing, we may still send service-related communications, such as booking confirmations, customer support messages, security notices, or reservation updates.

If mobile alerts, SMS updates, or push notifications are offered, you may disable them through your device, browser, or application settings.

8. Cookies and Similar Technologies

Cookies and similar tracking technologies, including beacons, scripts, tags, pixels, local storage, and device identifiers, help websites remember information about a user’s visit and improve the browsing experience.

How We Use Cookies

• To operate essential website features.
• To remember search criteria and preferences.
• To personalize content and improve user experience.
• To analyze trends and website usage.
• To administer the website and measure performance.
• To understand visitor movement around the site.
• To measure advertising effectiveness and support remarketing.

First-Party Cookies

BusinessHotels.com may use first-party cookies to improve web browsing, remember hotel search criteria, reduce repeated form entries, and maintain site functionality.

Third-Party Cookies

We may work with third parties that place cookies or similar technologies on the site to provide advertising, analytics, measurement, data services, remarketing, fraud prevention, and website optimization.

Analytics and Measurement

Analytics tools may collect information such as pages viewed, referring and exit pages, browser type, date and time stamps, clicks, scrolling activity, search terms, and general interaction patterns. This information helps us improve the site and understand how users interact with hotel search and booking features.

Remarketing and Pixel Tags

We and third-party advertising companies may use cookies or pixel tags to help manage advertising, measure campaigns, conduct market research, and show more relevant ads based on prior website activity.

Controlling Cookies

You can configure your browser to reject or delete cookies. If cookies are disabled, certain website features, saved preferences, personalized content, or account-related functionality may not work correctly.

You may also manage certain third-party advertising preferences through: Google Ads Settings, Criteo Privacy Choices, Network Advertising Initiative, Digital Advertising Alliance, and Google Analytics Opt-Out.

You may also review BusinessHotels.com cookie preferences here: Cookie Policy & Preferences.

9. Mobile Devices

On mobile websites or applications, we or our service providers may collect device identifiers, advertising identifiers, IP address, device information, and usage data to deliver customized content, measure performance, prevent fraud, and support interest-based advertising where permitted.

You can limit interest-based advertising or mobile tracking through your device settings, including advertising ID controls on Android and iOS devices. You may also use industry tools such as: YourAdChoices AppChoices and NAI Mobile Choices.

10. Protecting Your Personal Data

Protecting Personal Data is a priority. We use technical, administrative, and physical safeguards designed to prevent unauthorized access, maintain data accuracy, and ensure correct use of Personal Data.

Sensitive information, such as payment-related data, may be protected during transmission using secure encryption technologies. However, no website, platform, or internet transmission can be guaranteed to be completely secure. If you believe your interaction with us is no longer secure, please contact us immediately.

11. How You Can Access or Change Your Personal Data

Depending on your jurisdiction, you may have specific rights regarding your Personal Data. To protect your privacy and security, we may need to verify your identity before acting on a request.

• Request access to Personal Data.
• Request correction of inaccurate Personal Data.
• Request deletion of Personal Data, subject to legal exceptions.
• Request restriction of processing.
• Request portability of Personal Data.
• Object to certain processing.
• Opt out of certain sharing, sale, or marketing-related processing where applicable.
• Lodge a complaint with a supervisory authority where applicable.

Identity Verification

To protect privacy and security, BusinessHotels.com may request additional information before acting on certain requests related to Personal Data. We may use reasonable verification methods to confirm that a request originates from the appropriate individual, authorized representative, or legal guardian.

We reserve the right to deny, limit, or delay requests where permitted by law, including when we cannot verify identity, where disclosure could adversely affect the rights of others, where information is subject to legal exemption, or where requests are excessive, repetitive, fraudulent, or technically impractical.

In most cases, verified privacy requests will be answered within the timeframe required by applicable law. Additional information may be required to verify your identity or locate your records.

12. Data Retention

We retain information for as long as needed to provide services, maintain accounts, process reservations, support transactions, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and maintain business records.

Retention periods vary depending on the type of information, sensitivity, purpose of collection, legal requirements, risk, operational needs, and whether information can be anonymized or securely deleted.

13. Cross-Border Data Transfers

BusinessHotels.com is operated in the United States. If you are located outside the United States, your Personal Data may be transferred to and processed in the United States or other countries that may not provide the same level of data protection as your home jurisdiction.

Cross-border transfers may be necessary to complete reservations, perform transactions, provide customer support, establish or defend legal claims, comply with legal obligations, and operate travel services.

Where required, appropriate safeguards may be used, such as contractual protections, data-processing agreements, or other measures designed to protect Personal Data in accordance with applicable law.

14. Children

You must be 18 years or older to use BusinessHotels.com. Our services are not directed at children under 16, and we do not knowingly collect Personal Data from children under 16 except in limited circumstances where information is provided by a parent or guardian as part of a reservation or family travel service.

If you believe a child has provided information without appropriate consent, please contact us so we can review and take appropriate action.

15. Links to Other Websites and Third-Party Services

BusinessHotels.com may contain links to websites or services not owned or controlled by us, including hotels, travel suppliers, advertisers, sponsors, social media platforms, and booking partners. This Privacy Policy applies only to information collected by BusinessHotels.com.

We are not responsible for the privacy practices, business practices, security, or content of third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

16. California Privacy Rights

California residents may have rights under California privacy laws, including the right to know, access, correct, delete, and opt out of certain sale or sharing of personal information, subject to legal limitations and verification requirements.

Categories of Personal Information Collected

• Identifiers: name, address, phone number, email address, age, date of birth, gender, username, password, IP address, and related contact details.
• Commercial information: credit card information, payment information, reservation details, and transaction records.
• Internet or network activity: IP address, device information, web logs, search preferences, clicks, and interactions with the site.
• Inferences: profile or purchasing habits inferred from Personal Data, device information, web activity, and travel search behavior.
• Geolocation data: general device location and, with consent, specific device location.

Sale or Sharing

Under California law, certain disclosures for advertising, analytics, or cross-context behavioral advertising may be considered “sale” or “sharing,” even when no money is exchanged. Categories that may be sold or shared may include identifiers, commercial information, internet activity, and geolocation data.

Business Purpose Disclosures

We may disclose identifiers, commercial information, internet activity, and geolocation data for business purposes, including reservation processing, fraud prevention, analytics, customer support, advertising, security, and legal compliance.

Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes other than those necessary to provide services, process transactions, prevent fraud, maintain security, comply with law, or as otherwise permitted.

California Consumer Rights

• The right to know what personal information we collected about you.
• The right to know the categories of sources from which personal information is collected.
• The right to know the business or commercial purpose for collecting, selling, or sharing personal information.
• The right to know the categories of third parties to whom information is disclosed.
• The right to request deletion of personal information, subject to exceptions.
• The right to correct inaccurate personal information.
• The right to opt out of sale or sharing where applicable.
• The right not to be discriminated against for exercising privacy rights.

We may need to verify your identity before acting on a California privacy request. You may make a request on your own behalf, through an authorized agent where permitted by law, or on behalf of your minor child.

17. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in law, technology, Personal Data practices, website features, booking partner requirements, or business operations. If we make material changes, we may provide notice by posting a prominent notice on the site or by other appropriate means.

Your continued use of BusinessHotels.com after changes are posted means you acknowledge the updated policy.