BusinessHotels.com Terms & Conditions
These are the official terms for the BusinessHotels.com website and services operated by Asian Airfares Group, LLC ("BusinessHotels," "we," "us" or "our"). They explain our independent role, the responsibilities of booking providers and hotels, and how disputes with us are resolved.
Powered by Priceline Partner Solutions
Hotel inventory, rates, availability, property descriptions, photographs, room details and related supplier booking data for our Priceline-powered offers are supplied through Priceline Partner Solutions (PPS), Priceline's partner distribution business. Priceline.com LLC is part of Booking Holdings Inc. BusinessHotels.com is independently operated and is not owned by Priceline or Booking Holdings.
By accepting these Terms, you and BusinessHotels agree to binding individual arbitration of covered private disputes and waive participation in class proceedings, subject to Section 21. Please review that section before agreeing.
The offer-specific terms shown before booking also apply to your reservation. These Terms do not replace the hotel's rules or the applicable Priceline / Travelweb agreement.
Our services and contracting entity
These Terms cover our website, hotel search and comparison tools, AI Hotel Finder, event and destination pages, authorized APIs, account features, referral services and our own customer communications that expressly link to these Terms (the "Services"). They govern your relationship with Asian Airfares Group, LLC, based in San Francisco, California.
We are an independent hotel-search and technology intermediary connecting users with third-party booking providers, hotel operators and inventory distributors. We do not own, manage or operate the listed hotels and do not provide their accommodation, transportation or other travel services. A hotel name, photograph, logo, listing or telephone area code does not mean we are the hotel's official website, reservations department, franchisee or operator. Our booking distribution relationship with PPS does not make every listed hotel our agent.
Asian Airfares Group, LLC is the contracting entity. No owner, officer, director, employee or contractor personally guarantees its contractual obligations. Unless expressly agreed in writing, our Services do not create a fiduciary relationship or appoint us as your personal travel agent. The limitations in these Terms are subject to Sections 18 and 24.
Agreement, eligibility and authority
These Terms become binding through your affirmative acceptance after conspicuous notice and an opportunity to review them, including the agreement checkbox described below or another legally effective acceptance process.
Review before clicking the booking button
Before submitting a booking through a checkout that presents these Terms, you have the opportunity to open the Terms and Privacy Policy links displayed beside the agreement checkbox and booking button, and to review the selected offer's price, room details, cancellation conditions and applicable booking-provider terms.
By checking "I have read and agree to the booking Terms, and acknowledge the Privacy Policy" (or an equivalent clear agreement notice) and selecting "Book Hotel Now" (or the corresponding booking button), you acknowledge that the linked documents were available, represent that you have read these Terms, accept them, including the arbitration agreement and class-action waiver, and authorize the disclosed transaction. You also agree to the applicable provider terms and offer-specific conditions presented for your reservation under Section 4. The separate Priceline / Travelweb terms are prominently linked at the top of this page. Privacy and marketing consents are governed by Section 13.
Choosing not to read clearly presented, accessible terms does not, by itself, undo an otherwise valid agreement. Subject to Section 24, later dissatisfaction, a different price found elsewhere or a preference for different cancellation conditions does not by itself entitle you to disregard a properly disclosed and accepted condition or obtain a refund contrary to it.
You must be at least 18 and have legal capacity to enter into the transaction. A hotel's minimum check-in age may be higher. You must provide accurate traveler, contact and payment information, safeguard your account credentials and promptly report unauthorized activity. Account and payment responsibilities are subject to applicable law.
If you act for a business or another traveler, you represent that you have authority to act, will provide the applicable terms and booking conditions, and will obtain the necessary permissions.
Priceline Partner Solutions and hotel content
Our Priceline-powered hotel offers use inventory and content supplied through PPS. This includes hotel and room assets, photographs, descriptions, amenities, rates, availability, rate restrictions and related booking information supplied by Priceline and its hotel or distribution sources. PPS is part of Priceline's partner business; Priceline.com LLC belongs to the Booking Holdings corporate group. Learn more at Priceline Partner Solutions (opens in a new tab) and Booking Holdings (opens in a new tab).
The hotel or booking provider supplies and is responsible for its underlying offer and travel service. We do not independently inspect every property, verify every supplier statement or guarantee a provider's performance. Our responsibility for our own Services is governed by these Terms and applicable law.
Supplier assets remain owned by their respective owners and are displayed under applicable permissions. Our own branding, website design, software, original editorial material and AI-generated explanations are distinct from supplier hotel assets. Content from maps, reviews or other identified sources remains subject to those sources' rights. "Powered by" describes our technology and distribution relationship, not ownership of every asset by Priceline.
We may receive commissions or other compensation from booking partners. Compensation, commercial arrangements, availability and relevance may influence which offers are presented or their order. A sponsored placement will be identified as such where required. An offer is not a promise of the lowest price across every website.
Separate booking agreements
Reservations are subject to the booking provider's agreement and the hotel's offer-specific rules presented before purchase. For Priceline-powered bookings, review the Priceline / Travelweb terms for our partner booking service (opens in a new tab), together with the terms linked in the actual checkout. The Priceline terms (opens in a new tab) provide additional information about Priceline's services. The provider agreement presented for your specific transaction determines which Priceline provisions apply.
Check the identity of the booking provider, payment merchant, hotel and support service in checkout and your confirmation. Depending on the offer, the booking provider or hotel may collect payment, issue the confirmation and handle reservation changes or refunds. Do not assume BusinessHotels is the merchant simply because your search began here.
These Terms govern our own Services. The applicable provider agreement governs that provider's booking, payment and fulfillment obligations, and the accepted offer conditions govern your particular reservation. Each agreement applies to its own parties and subject matter, subject to applicable law. Confirmed reservations retain the price and conditions accepted at booking.
Search results, cached rates and AI tools
Search results, comparison prices, calendar estimates and AI suggestions are informational until the current offer is verified in the booking flow. Rates and availability change; a cached or previously displayed result may no longer be available. A search, saved hotel, referral link or AI response does not reserve a room or lock a price.
AI tools can misunderstand a request or produce inaccurate descriptions, comparisons, distances and recommendations. Independently check the hotel identity, address, room, dates, occupancy, accessibility needs, total price and cancellation conditions before agreeing to a purchase. Unless expressly identified otherwise, distances are approximate and may represent straight-line distance rather than a driving or walking route.
We do not guarantee a particular AI outcome, unrestricted availability or that every eligible hotel is shown. Price disclosures are governed by Section 6; a confirmed booking remains subject to its accepted terms.
Prices, taxes and mandatory fees
Review the selected dates, number of nights, rooms, guests, currency, payment timing and itemized total. Unless expressly stated otherwise, a displayed rate relates only to the selected room and conditions. Different refundability, membership eligibility, payment timing and occupancy can produce different prices for the same hotel.
Where required by law, displayed prices include all known, reasonably calculable mandatory charges, including mandatory charges collected at the property. Government taxes and genuinely optional services may be treated separately only as permitted by law and must be disclosed before payment. The final amount and any disclosed property-payable amounts must be clearly shown before you authorize the transaction.
A supplier's combined tax-and-fee line can contain tax recovery amounts and service compensation; it is not necessarily all government tax. Any breakdown or explanation must accurately identify the nature of the charge. Optional extras require the applicable consent. Hotel incidentals, damage deposits and services you elect during your stay are governed by the hotel's separately disclosed rules.
Member, promotional and negotiated offers may have disclosed eligibility restrictions. Savings comparisons must use the stated comparison basis. No general site description creates a lowest-price guarantee; an express guarantee offered with a transaction will be honored according to its disclosed conditions and applicable law.
Payment, currency and card authorization
You must be authorized to use the payment method submitted and authorize only the amounts and payment schedule disclosed in the applicable checkout. Payment processing, charges, refunds and fraud checks are performed by the identified merchant or processor under its terms. Unless expressly identified as the merchant for a particular transaction, BusinessHotels does not collect the room payment or hold that payment in escrow.
A hotel may require identification and a card at check-in, including for a security deposit or incidental authorization hold. A card issuer may assess its own exchange or cross-border fees. Currency estimates can differ from the issuer's conversion, and a refund can produce an exchange difference. Booking charges remain subject to the disclosed transaction and applicable law.
Keep your confirmation and billing records. For an unfamiliar charge, contact the merchant identified on the statement and the support service identified in your confirmation. We may help route a request, but cannot promise a decision or processing time controlled by another company.
Reservations, confirmations and errors
A reservation is confirmed only when the booking provider completes the applicable booking process and issues its confirmation. A submitted request, loading screen, referral, card authorization or clearance of an individual verification check does not, by itself, establish a confirmed reservation. If the status is unclear, contact booking support before making a duplicate reservation.
Accurate guest, payer and reservation details
You are responsible for entering accurate, complete and current information when booking, including guest names, payer or cardholder details, billing address, payment information, email address, telephone number, the selected hotel and room, stay dates, room and guest counts, and ages or other information requested for the reservation. Check every entry before submitting the booking, including information supplied through autofill or an authorized representative. The email address must be correct and accessible to you.
Identity, payment and fraud-prevention checks
BusinessHotels, the booking provider or the payment processor may apply identity, payment-authorization and fraud-prevention checks. Incorrect, inconsistent, incomplete or unverifiable guest or payer information, unauthorized payment details, or failure to complete reasonable and lawful verification requirements may result in additional review, delayed processing, rejection or cancellation in accordance with the applicable booking conditions and law. Contact the booking-support provider promptly if your information needs correction or a verification request remains unresolved.
To the fullest extent permitted by law and subject to Section 24, BusinessHotels.com is not responsible or liable for a failed, delayed or incorrect reservation, a verification-related interruption, nonreceipt of a confirmation or other notice, denied check-in, additional charges or other resulting loss to the extent caused by inaccurate, incomplete, outdated or inaccessible information or unauthorized payment details supplied by you or your authorized representative, or by your failure to complete reasonable and lawful verification requirements. This includes problems arising when incorrect guest, payer, billing or contact details trigger identity, payment or fraud-prevention review. Corrections remain subject to the provider's verification process, availability, accepted conditions and disclosed fees.
AI agents, bots and payment instructions
If you authorize an AI assistant, bot, automated tool or other agent to book on your behalf, you are responsible for the information and payment details it submits and the actions you authorize it to take. The agent must use expressly authorized booking and payment channels, follow the payment instructions presented in the applicable checkout, and obtain valid cardholder authorization. It must not bypass verification, the agreement checkbox or other required checkout steps.
To the fullest extent permitted by law and subject to Section 24, BusinessHotels.com is not responsible or liable for reservation errors, payment failures, rejection, delays, cancellation, undelivered confirmations or other resulting loss to the extent caused by incorrect card, guest, payer or contact information submitted by an AI agent or automated tool you authorize to act on your behalf, or by that agent's use of payment methods or procedures that are not expressly approved for the applicable booking. A booking request or payment attempt submitted outside an authorized process does not, by itself, establish an accepted or confirmed reservation.
Confirmed bookings and undelivered emails
Confirmation emails and related booking notices use the email address supplied during booking. If the booking provider has completed and confirmed your reservation, that reservation remains subject to its accepted conditions even if you do not receive the confirmation email because the address or other contact information you entered was incorrect, incomplete or inaccessible. Nonreceipt alone does not cancel that confirmed reservation, suspend payment obligations, extend a cancellation deadline or create an automatic right to cancellation, a refund or compensation.
BusinessHotels.com is not responsible or liable, to the fullest extent permitted by law and subject to Section 24, for an undelivered confirmation email or resulting loss caused by incorrect or inaccessible contact information supplied when booking. If an email does not arrive, check your spam or junk folder and promptly contact booking support to verify the reservation, correct the address or request another copy.
Telephone assistance
Telephone support is available for missing confirmations, incorrect booking information and verification issues. For Priceline-powered reservations, call +1 877-477-7441 (US and Canada) or +1 203-212-9215 (worldwide), or use the current contact options on our Support page. Have the guest name, hotel, stay dates and any available trip ID ready. The provider may verify your identity before changing contact details or resending a confirmation. Carrier and international calling charges may apply.
Review and corrections
Check your confirmation promptly for the guest name, property, dates, room, occupancy, price and conditions, and report an apparent error promptly. A correction request does not guarantee a change to a restricted rate. Corrections and remedies are governed by the accepted provider agreement and applicable law.
Subject to applicable law and the accepted provider agreement, an obvious pricing or content error, including incorrect supplier data, an inventory-synchronization failure or a currency-calculation error, may require clarification, correction or cancellation by the responsible provider. A higher replacement price requires your authorization. If a provider cancels an erroneous or unavailable offer, the responsible merchant or provider must process the refunds and other remedies due under that agreement and applicable law.
Changes, cancellations, refunds and disputes
The specific cancellation and change rules disclosed and accepted before booking govern, subject to applicable law. These may include a refundable period, deadline, time zone, penalty, nonrefundable condition, no-show rule or early-departure restriction. Offers at the same hotel may have different conditions.
Use the change or cancellation channel identified in your confirmation. A submitted request is not completed until the authorized provider confirms it. Contacting the hotel or BusinessHotels alone may not cancel a reservation made through a separate provider. Keep the acknowledgment and contact support promptly if a deadline is approaching.
The responsible merchant or provider processes any refund due under the accepted booking agreement and applicable law. We do not guarantee a discretionary exception to a disclosed restriction or the time a card issuer takes to post a credit. Travel disruption does not automatically convert a restricted rate into a refundable one.
Billing disputes are subject to applicable law and the payment issuer's procedures. We and providers may submit accurate booking, payment-authorization and acceptance records in response. Knowingly fraudulent payment disputes or chargebacks are prohibited; protected good-faith disputes are unaffected.
The hotel stay and special requests
The hotel is responsible for the accommodation, premises, staffing, maintenance, safety, check-in, amenities and services it provides. Room photographs can illustrate a category and may not show your exact room. Ratings may come from different systems and do not guarantee a particular experience. Renovations, facilities and operating hours can change.
Subject to Sections 18 and 24, BusinessHotels is not responsible or liable for a hotel's failure to fulfill its own obligations, including issues involving room cleanliness, maintenance, property safety, noise, overbooking, refusal of service or performance of hotel commitments. Special requests are governed by the conditions below.
Check disclosed age, identification, occupancy, deposit, smoking, pet and other property rules. Adjoining rooms, bed preferences, early check-in and other special requests are requests unless expressly guaranteed in the accepted offer or confirmation. Obtain specific confirmation of an essential accessibility feature or other essential need before relying on it. Mandatory accessibility requirements remain applicable.
Report an on-property problem promptly to the hotel and the booking support provider. We may assist with routing an inquiry without assuming the hotel's contractual obligations.
Destinations, events and travel requirements
Event calendars, convention listings, venue information, local guides and travel recommendations can change or refer to past events. Confirm dates, venue, admission and transport with the organizer or relevant authority before booking. Proximity to a venue does not include event admission or guarantee a particular route or travel time.
You are responsible for verifying identification, visas, entry conditions and other requirements that apply to your trip. Consider whether separate travel insurance meets your needs; no insurance is included unless expressly offered and purchased. Official advisories and an insurer's policy govern their respective information and coverage.
Business bookings and authorized agents
An employer, travel coordinator or authorized agent must have permission to provide traveler data, accept the applicable conditions and authorize the particular payment. An employer's expense policy does not change the provider's cancellation policy. Separate negotiated enterprise contracts govern only the services and parties they expressly cover.
Authorized AI assistants and API clients may use only the functions and access expressly permitted for them. A search request is not permission to purchase, spend an unspecified amount, change a reservation or accept new material terms. Before any transaction, the authorized purchaser must approve its material conditions through the applicable acceptance process. No agent or automated tool can expand rights to supplier content beyond the underlying license or bypass a provider's restrictions.
An AI assistant, bot or automated booking tool acting on your behalf must comply with the booking-information, verification and payment requirements in Section 8. Its use does not replace valid cardholder authorization or the required acceptance of booking conditions. Section 8's limitations apply to problems caused by incorrect agent-supplied information or unapproved payment methods or procedures, subject to Section 24.
Privacy and communications
Our Privacy Policy and Cookie Policy explain our data practices and choices. Booking providers and hotels have their own privacy notices. Use their published procedures for data they independently control.
Operational messages may concern a requested service, security or support. Optional marketing and other activities requiring separate consent are governed by the applicable consent process and privacy notices. Accepting these Terms does not replace such a consent.
Permitted use, automated access and security
You may use our Services for lawful hotel research and genuine, authorized reservations. You must not make fraudulent or speculative reservations, impersonate a hotel or another person, submit unauthorized payment details, misuse traveler information, introduce malware, access another account, or bypass security, access controls or published rate limits.
Unauthorized programmatic access, botnet traffic, denial-of-service activity and automated circumvention of checkout or verification controls are prohibited. Automated access to hotel rates, availability and content must remain within the functions, permissions and access conditions expressly approved for the integration or use.
Scraping, bulk extraction, resale, republication, reverse engineering where lawfully restricted, or using supplier material to train a model requires the relevant rights holder's permission unless the activity is otherwise protected by law. Authorized integrations and permitted search indexing remain subject to their published access conditions and supplier licenses. Do not imply that our permission grants rights we do not hold.
We may investigate apparent misuse, take proportionate protective measures, and pursue remedies available under applicable law and Section 21 for unlawful access, service disruption or infringement, including recovery of losses caused by that conduct.
Intellectual property and feedback
Our original website materials, software and branding, and supplier materials displayed through the Services, are protected by their owners' intellectual property rights. No ownership transfers through use of the Services. You may retain your booking documents and use materials as permitted by the applicable license or law. Hotel and partner marks identify their respective businesses; they do not make us that hotel's official operator.
If you voluntarily submit a review or other material for publication, you keep ownership and grant us a nonexclusive, royalty-free license only as reasonably necessary to display, format and operate that submitted material in the relevant service. You must have the right to submit it. No license is claimed to your private support messages for advertising without the necessary permission.
We may moderate unlawful content, spam, confidential personal information and infringement in accordance with applicable law. No contractual penalty applies to an honest review or protected complaint. Send intellectual property concerns with the relevant URL, your contact details and an explanation of your rights to info@businesshotels.com.
Availability, suspension and events beyond control
We may maintain, update, limit or discontinue features, or restrict access when reasonably needed for security, fraud prevention, legal compliance or material misuse. When practicable, we will give notice of a material restriction. A site or account restriction does not by itself cancel a confirmed reservation or extinguish a refund or other obligation already owed.
To the extent permitted by law, we are not responsible for a failure of our Services caused by an event beyond our reasonable control, including major internet, cloud-service or supplier-API outages; denial-of-service or botnet attacks; natural disasters; government travel restrictions; public-health emergencies; civil unrest; or labor disruptions, where reasonable precautions could not prevent the failure. Existing payment and refund obligations remain governed by the accepted agreements and applicable law. A travel provider's insolvency or failure does not make us its guarantor.
Disclaimer of warranties
To the fullest extent permitted by applicable law, our informational and technology Services are provided "as is" and "as available." We disclaim implied warranties of merchantability, fitness for a particular purpose and noninfringement to the extent they can lawfully be disclaimed. We do not warrant uninterrupted operation, perfect security, error-free supplier data or AI output, or the availability of a particular rate.
General search assistance, suggestions and informal support do not create an additional guarantee of a provider's performance. We do not insure a trip, guarantee a hotel's solvency or promise a business result, savings amount or successful event attendance unless an express agreement says so.
These disclaimers are subject to the accepted booking conditions, express obligations and the mandatory-law provisions in Sections 18 and 24.
Limits on liability and damages cap
Subject to the exceptions below and to the fullest extent permitted by law, BusinessHotels and its officers, employees and contractors acting for it are not liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from our Services. This includes lost profits, business opportunities, goodwill, business interruption and consequential losses from missed business engagements or travel disruption, whether the claim sounds in contract, negligence or another legal theory, even if such loss was foreseeable.
For claims to which a contractual cap may lawfully apply, the combined liability of BusinessHotels and those persons for our own Services will not exceed the greater of US $100 or the amount you paid directly to BusinessHotels for its own Services during the 12 months before the event giving rise to the claim. Room charges collected by a separate provider are not payments to BusinessHotels for purposes of this cap. The cap does not reduce a refund or payment we independently owe you.
Displaying a provider's offer, transmitting its data or assisting with support does not make BusinessHotels a guarantor of that provider or an insurer of its performance. These limitations apply separately to our own Services and do not determine a provider's obligations under its agreement.
These limitations do not apply to fraud, willful misconduct, gross negligence or other liability to the extent applicable law prohibits its exclusion or limitation. Nonwaivable obligations and remedies, including those relating to personal injury, required refunds, consumer protection and privacy, are preserved under Section 24.
Indemnity for fraud and intentional misuse
To the extent permitted by law, you will indemnify BusinessHotels and its personnel against actual third-party claims and reasonable resulting costs, including reasonable legal fees, caused by your fraud, intentional unlawful misuse of the Services, knowing infringement through material you submit, or an unauthorized resale that you conduct. Intentional unlawful misuse includes deliberately unauthorized automated access and knowing circumvention of payment or verification safeguards. This obligation is limited to the loss your conduct causes.
This indemnity excludes loss caused by our negligence or wrongdoing, ordinary good-faith booking mistakes, your own consumer claim and protected reviews, complaints, billing disputes or reports. We will give reasonably prompt notice and a reasonable opportunity to participate in the defense. A settlement imposing a nonmonetary obligation or admission on you requires your consent.
Notice and informal dispute resolution
Before initiating an eligible private dispute with us, send a notice to info@businesshotels.com with the subject "Notice of Dispute." Include your name, contact details, any relevant booking reference, the facts and the relief requested. Do not send full payment-card details. We will send any notice of our claim to your most recent contact address.
Both parties will make a good-faith effort to resolve the dispute for 60 days after receipt, unless they agree to a shorter period. An individual settlement discussion may be conducted by telephone or video at a mutually reasonable time, with counsel if either party wishes.
To the extent permitted by law, applicable limitation periods are suspended during this process. This procedure is subject to Section 21 and does not prevent a filing or other action necessary to meet a mandatory legal, billing or booking deadline. Statutory claim periods remain applicable.
Mandatory individual arbitration and class-action waiver
21.1 Mutual scope
After valid acceptance of these Terms, this agreement covers private disputes between you and BusinessHotels arising out of or relating to the Services, our relationship, our representations, advertising, communications, privacy practices, or these Terms, whether based on contract, statute, tort or another legal theory. It also covers claims involving our officers, directors, employees or contractors for acts within their role for BusinessHotels; they are intended beneficiaries of this section and are subject to its mutual obligations when invoking it.
Acceptance is governed by Section 2. This agreement applies prospectively and does not replace the agreement governing a dispute already pending at acceptance. Priceline, PPS and hotels are separate parties; their own applicable agreements govern disputes with them.
21.2 Administrator, rules and decision maker
Arbitration will be administered by the American Arbitration Association (AAA) before one neutral arbitrator. The AAA Consumer Arbitration Rules and Consumer Due Process Protocol apply to a qualifying consumer dispute; the applicable AAA commercial rules apply to a qualifying commercial dispute. Classification follows those rules and applicable law. Rules, filing information and current fees are available at adr.org (opens in a new tab) or by calling AAA at 1-800-778-7879.
The Federal Arbitration Act governs this arbitration agreement. Formation and the enforceability of this agreement and the class-action waiver are determined by a competent court; the arbitrator determines the merits and other matters assigned under the applicable rules.
21.3 Fair procedure, location and costs
The parties may agree to a documents-only, telephone or video proceeding. Any in-person consumer hearing will be held at a reasonably convenient location as determined under the AAA rules, ordinarily in or near the consumer's county of residence. Section 22 governs permitted court proceedings, not the location of a consumer arbitration hearing.
Filing, administration and arbitrator fees will be allocated under the applicable AAA rules and mandatory law. We will pay required business-side fees and any additional amounts necessary to provide the consumer access required by those rules and law. The arbitrator may allow reasonable information exchange and award the individual relief available under applicable law. Attorney-fee awards are governed by the applicable rules and law.
The arbitrator will provide a written decision explaining the essential findings and conclusions. An award is binding subject to the limited review permitted by law. Settlement offers must not be used to determine liability or damages except where the applicable law or rules require otherwise.
21.4 Individual proceedings; no class arbitration
To the fullest extent permitted by law, both you and we will pursue covered claims only in an individual capacity, and not as a plaintiff, claimant or class member in a class, collective, consolidated or representative proceeding. The arbitrator may award relief necessary for an individual's claim but may not conduct a class arbitration or decide unrelated persons' claims without all affected parties' express written agreement made after the dispute arises.
Administrative coordination under applicable AAA rules does not authorize class arbitration. Nonwaivable remedies are governed by Section 21.5.
21.5 Limited exceptions
- Individual small claims: either party may bring an eligible individual claim in an appropriate local small-claims court under the AAA rules and applicable law. A claim outside that jurisdiction remains subject to arbitration if otherwise covered.
- Required judicial proceedings: court proceedings necessary to enforce this arbitration agreement or an award, resolve matters reserved to courts, or exercise a remedy that mandatory law requires to remain available are permitted only to that extent.
- Nonwaivable relief: public injunctive relief is preserved and may be decided in arbitration where lawful; otherwise the affected remedy remains available in a competent court. Government enforcement and legally protected communications with public authorities are unaffected.
These provisions create no general option to litigate an otherwise arbitrable dispute. This agreement applies only to the extent a pre-dispute arbitration agreement is permitted by applicable mandatory law.
21.6 Administrator availability and compliance
We will comply with applicable AAA business requirements and pay required fees on time. If AAA declines or ceases administration, the procedures and remedies required by its rules and mandatory law apply. A replacement administrator cannot be imposed to avoid consequences of business noncompliance or nonpayment.
If AAA is unavailable for a reason unrelated to such noncompliance, the parties may agree on an independent administrator providing equivalent consumer protections or use a lawful appointment procedure. Any replacement must preserve the applicable cost, convenience and fairness requirements.
21.7 Severability, changes and survival
An unenforceable provision will be severed only to the extent necessary, with the remaining lawful provisions continuing. If the class-action waiver cannot lawfully apply to a particular claim, only that claim proceeds in a competent court rather than class arbitration; separable claims remain subject to individual arbitration. Section 21.5 governs nonwaivable relief.
This agreement survives the end of your use or account for claims within its lawful scope. A material change to arbitration applies only prospectively after legally effective notice and acceptance. It does not retroactively replace the agreement applicable to an existing dispute.
California law and exclusive San Francisco venue
California law governs these Terms, without regard to conflict-of-law principles, subject to Section 24. The Federal Arbitration Act governs the arbitration agreement in Section 21.
Exclusive San Francisco venue. Any court proceeding permitted under Section 21 must be brought exclusively in the state courts located in the City and County of San Francisco, California, or, where federal subject-matter jurisdiction exists, the federal courts located in San Francisco, California. Both parties consent to the personal jurisdiction of those courts. This venue agreement applies to the fullest extent permitted by mandatory law and is subject to Section 21.
This section does not create an option to litigate a dispute covered by mandatory arbitration. The individual-proceeding requirements of Section 21 apply to permitted court proceedings to the extent enforceable.
Updates and the applicable version
We may revise these Terms for future Services and identify the effective date and version at the top of this page. Material contractual changes, including changes to arbitration, take effect after the notice and acceptance required by law.
The accepted version governs the relevant relationship or transaction unless the parties validly agree otherwise. A later revision does not change a confirmed booking's price, cancellation conditions or accrued rights. We may retain prior versions and acceptance records as described in our Privacy Policy. You may request the version associated with your acceptance through the contact below.
General provisions
These Terms and any separately accepted agreement for our own Services constitute the agreement on their subject matter. They do not supersede a booking provider's separate contract, the offer you accepted, mandatory disclosures or an express promise enforceable by law. A failure to enforce one provision is not a continuing waiver of it.
Mandatory-law rule. Nothing in these Terms excludes or limits a right, remedy, obligation or liability that applicable law does not permit a contract to exclude or limit. Mandatory consumer, privacy and other statutory protections prevail to the extent of any conflict. This rule applies to every section.
An invalid provision is severed only to the extent necessary; Section 21 governs arbitration severability. We may assign our rights and obligations in a lawful business transfer, subject to the mandatory-law rule above. You may not transfer a booking or account contrary to the accepted provider conditions or applicable law.
Electronic notices and records may be used where lawful and accessible, subject to any required consent. Headings aid navigation and do not expand a clause. No translation or choice-of-language statement overrides mandatory local rights. Provisions concerning accrued payments, lawful liability limits and dispute resolution survive only to the extent applicable to the existing relationship.
Contact and booking support
Asian Airfares Group, LLC
BusinessHotels.com
San Francisco, California, United States
For questions about these Terms or a notice under Section 20, email info@businesshotels.com. For missing confirmations, incorrect booking information, reservation changes, cancellation deadlines, refunds or payment questions, first use the booking-provider contact shown in checkout or your confirmation. If you do not have a confirmation, the telephone numbers in Section 8 and our Support page provide booking-support contact options.
They identify the responsible provider, payment merchant and reservation-specific rules.