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A practical hotel booking checklist

Hotel facts to check
before you book

Avoid a missed airport pickup, a pet-policy surprise or a room that does not fit your needs. Check the five details below, then use the hotel examples to see which questions to ask.

See the checklist
Illustrative bright guest room with a canopy bed and large windows
By BusinessHotels.comPublished

Make sure the hotel works for your trip

This guide helps you check the details that can change whether a hotel is suitable before you pay. Start with BusinessHotels search for your hotel and dates, read the exact room offer, and confirm essential services with the property. The hotel examples below use official hotel pages as references for their published rules.

  1. Search your hotel & datesMatch the full hotel name and address.
  2. Read your chosen room offerCheck the beds, occupancy, charges and cancellation terms.
  3. Confirm your must-havesAsk the hotel about anything essential or unclear.
Use this with any hotel

Five checks before you book

Airport transfer & arrival

Check the airport and terminal served, pickup point, operating hours, advance-call requirements and any charge. A hotel near an airport can still need a separate transfer.

Ask: “How do I reach the hotel from my terminal at my arrival time?”

Your pet’s eligibility

Check the permitted species, number of pets, individual and combined weight limits, supervision rules and fees for your full stay. Read the current hotel-detail policies and room conditions.

Ask: “Does my pet qualify for this room, and what is the total pet charge?” Confirm directly with the hotel if anything is unclear.

Parking & EV charging

Check self-parking versus valet, overnight charges, in/out access, garage clearance and oversized-vehicle rules. For an EV, confirm the connector, availability, reservation process and charging fee.

Ask: “Will my vehicle fit, and can I park or charge when I arrive?”

The exact room & check-in requirements

Read the room category for beds, occupancy, sofa beds, separate bedrooms and any connecting-room or accessibility requirement. Check minimum check-in age, ID and payment requirements.

Ask: “Are the layout and features I need confirmed for this room and these guests?”

The terms of your room offer

Read the cancellation deadline and its time zone, refund conditions, payment timing and mandatory charges. Check which optional extras you would pay separately.

Check the selected offer: the terms belong to the room and rate you choose.

Ten real examples

How one detail can change your plans

Choose a topic to see examples of what to confirm. Each card pairs a published hotel detail with a practical question. Select a hotel’s photo, name or Search this hotel button to fill the search form above and retain your selected dates.

Official policy sources checked . Use the source links for full terms and confirm essential requirements directly with the hotel. Shuttle routes, pickup points, hours, charges and availability can change. Room availability is checked separately for your dates.

Airport access: plan the last part of your journey3 examples

Check the route for your airport, terminal and arrival time. These examples show why the exact transfer matters.

Hyatt Regency Los Angeles International Airport hotel photographHyatt Regency Los Angeles International Airport
Los Angeles · CA

Hyatt Regency Los Angeles International Airport

6225 West Century Boulevard, Los Angeles, CA 90045

Landing late at LAX?

Published detail: The hotel publishes a complimentary, 24-hour LAX shuttle, approximately every 20 minutes. Confirm current pickup instructions and service.

Plan the pickup around your actual arrival time.

Ask before booking

“Which terminal pickup stop should I use, and will the shuttle run when my flight arrives?”

Search this hotel Hotel details
Hilton Chicago O'Hare Airport hotel photographHilton Chicago O'Hare Airport
Chicago · IL

Hilton Chicago O'Hare Airport

O'Hare International Airport, Chicago, IL 60666

Arriving at a different terminal?

Published detail: Indoor walkways connect the hotel to Terminals 1, 2 and 3. The hotel also publishes a complimentary Terminal 5 shuttle; confirm current service.

Match the transfer to the terminal on your ticket.

Ask before booking

“I arrive at Terminal __ at __. Which walking route or shuttle should I use?”

Search this hotel Hotel details
Pets: check whether your own pet qualifies3 examples

A pet-friendly label is the beginning of the check. The species, number, weight and supervision rules can decide whether a stay works.

The Westin St. Francis San Francisco on Union Square hotel photographThe Westin St. Francis San Francisco on Union Square
San Francisco · CA

The Westin St. Francis San Francisco on Union Square

335 Powell Street, San Francisco, CA 94102

Bringing more than one pet?

Published detail: One dog per room, up to 40 lb. Cats and other pets are not accepted; a fee applies.

Check species and count as well as weight.

Ask before booking

“Does my pet’s type, count and weight meet the current rules for the room I want?”

Search this hotel Hotel details
Parking & EV charging: check access and arrangements2 examples

Confirm how you will park, what you will pay and whether your vehicle or charging needs can be accommodated.

Hilton Motif Seattle hotel photographHilton Motif Seattle
Seattle · WA

Hilton Motif Seattle

1415 5th Avenue, Seattle, WA 98101

Driving an electric vehicle?

Published detail: On-site self-parking and EV charging are listed; valet parking is not available. In/out privileges are listed.

Check the charger as well as the parking space.

Ask before booking

“Which connector is available, can charging be reserved, and what parking and charging fees apply?”

Search this hotel Hotel details
Room & check-in: confirm the stay you actually need2 examples

Match the room category and arrival requirements to the people staying. A general hotel description covers many different rooms.

Have a must-have requirement?

A useful message to send the hotel

Add your dates and the requirement that matters to your trip. Keep the reply with your reservation information.

I’m considering a stay on [dates], arriving at [time]. Before I book, could you confirm [my airport transfer / pet / parking / room requirement] for the exact room I plan to reserve? Please include any restrictions, extra charges and anything I need to arrange in advance.

Questions about checking hotel details

Where should I check the room’s booking terms?

Use the exact room offer you select in BusinessHotels. Read its beds and occupancy, cancellation conditions, payment timing and listed charges before completing the reservation. A general hotel description covers several room types.

Why are official hotel links included?

They are the sources for the published policies in the examples. Use them to read the full rules and find the hotel’s contact details. BusinessHotels provides the hotel search and room offers for your chosen dates.

Does a photograph confirm my exact room?

Choose by the room description and confirmed features. A property photograph can show a different room category. Ask the hotel to confirm any essential layout, connecting-room or accessibility requirement before booking.

What if a requirement is unclear?

Ask the hotel to confirm it for your dates, guests and room category before you pay. If you spot an incorrect BusinessHotels detail, contact support with the property name, address and the detail to review.

More help with the details

Hotel parking & EV charging Pet-friendly hotel policies Room layouts & family suites

Ready to check a hotel for your dates?

Use the search above, then read the room offer and confirm the details that matter to you.

Go to hotel search

 

 

 

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