Find Your Shangri-La

Shangri-La Hotels Frequently Asked Questions

Shangri-La hotel deals and last-minute stays

Compare flexible room rates with advance-purchase offers and packages. A breakfast, dining, or transfer package can be useful when you will use the inclusion, but its complete price and conditions still need to be compared.

For tonight or a last-minute trip, confirm the actual arrival date and available rooms. A shorter booking window does not guarantee a lower price. If your plans may change, weigh the cancellation deadline alongside any saving.

Find Shangri-La hotels near your destination

Enter the full property name when you know which Shangri-La you want. Otherwise, choose a city, airport, landmark, or address and review hotels around that location.

The form above can use your current location with your permission. Nearby results may include other brands, so check each hotel name and complete address before choosing a room.

Shangri-La Group also includes Kerry, JEN, and Traders. These are distinct brands within the group; compare the actual property and rate rather than assuming their facilities or inclusions are identical.

How to search for a Shangri-La hotel

1. Open shangri-la.com website or app.
2. Choose your destination or hotel, then enter the stay dates, rooms, and travelers.
3. Open the property to review its address, room options, photographs, facilities, and guest policies.
4. Compare the selected rate’s inclusions, cancellation deadline, payment timing, taxes, and mandatory charges.
5. Search the same hotel and stay on BusinessHotels.com before choosing where to book.

Rooms, suites, and club access

Shangri-La rooms and suites vary by property, category, and setting. Compare the actual floor plan, bed configuration, view, occupancy, and amenities attached to your selected room.

• For a work trip: check the desk, seating, internet options, outlets, and the journey to your meeting.
• For a family: confirm the bedding, maximum occupancy, connecting-room requests, and any extra-bed charge.
• For club access: read the rate’s exact lounge entitlement, guest allowance, meals, hours, and access rules.

Where Horizon Club or another club product is offered, access is a rate inclusion to verify. A suite name or hotel photograph alone does not establish what is included.

Breakfast, restaurants, and dining plans

Compare the hotel’s restaurants and meal options with your plans. Breakfast, restaurant access, in-room dining, and package credits depend on the property and selected rate.

Check whether breakfast covers every traveler in the room, where it is served, and its opening hours. Confirm dietary needs directly with the hotel, particularly for an allergy or an early departure.

For a special meal, check reservations and current menus separately. Do not assume a room booking includes a table, every restaurant, or an unlimited dining credit.

Fitness, swimming pools, and time to unwind

If keeping a routine matters to your trip, review the hotel’s current gym equipment, pool facilities, and access hours before booking.

Check any age or supervision rules, seasonal closures, accessibility arrangements, and extra charges. A particular pool, sauna, steam room, or fitness class is not an inclusion to assume at every property.

Spa visits and wellness experiences

Where a property offers Chi, The Spa or another wellness service, check the actual treatment menu, availability, and appointment requirements.

Review the treatment price, cancellation policy, age restrictions, and any relevant health guidance from the spa. A spa facility at the hotel does not mean that treatments are included in your room rate.

For a wellness package, confirm exactly which services, durations, and guests are covered before comparing it with a room-only offer.

Business travel, meetings, and events

Start with the hotel’s location and the journey to your office, convention venue, or meeting. Compare transport, parking, internet, workspace, and dining hours with your schedule.

For a meeting, wedding, or room block, ask the hotel for a proposal covering capacity, accessibility, catering, audiovisual equipment, deposits, and cancellation. Group commitments can differ from an individual hotel reservation.

Confirm how to obtain the invoice or receipt your company needs. If you have a corporate rate, verify its eligibility, inclusions, and booking terms before comparing it with a public offer.

Shangri-La Circle and your booking channel

Shangri-La Circle is the group’s current loyalty program. Room points and qualifying nights depend on the program’s rate and reservation-channel requirements. Do not assume a third-party room booking, including a BusinessHotels.com reservation, qualifies.

Eligible incidental spending may still earn points at participating hotels, even when the room rate is non-qualifying. Review the program terms and official earning FAQ for the distinction and confirm your specific stay with the hotel.

Compare Shangri-La and BusinessHotels.com

Plan the rest of your stay

At a resort or leisure property, check the activities you hope to use as carefully as the room. Bike hire, excursions, children’s activities, transport, and equipment can have their own booking requirements, schedules, and charges.

For a longer trip, compare laundry, storage, dining, and travel time beyond the hotel. Ask the property about any essential accessibility or pet arrangements before payment.

Before you confirm your Shangri-La stay

1. Verify the exact hotel, address, dates, travelers, room category, and bedding.
2. Review the full amount due, including mandatory charges, deposits, and any payment collected at the hotel.
3. Check cancellation, change, and prepayment conditions, including the deadline and applicable time zone.
4. Confirm essential amenities, arrival requirements, accessibility, and any special arrangements with the property.
5. Check the lead guest’s name and contact details, then save the booking confirmation.

For changes or cancellation, start with the channel that issued your reservation. Early check-in, late check-out, and upgrades depend on confirmation and may carry an extra charge.

More hotel guides and searches

Explore related guides or begin another hotel search for your trip.